METRO PC CUSTOMER CARE

ABOUT Metro Patients Care

Metro Medicare Health Plan is a Medicare Advantage HMO that specializes in the care of seniors. Our team is committed to optimizing the health of Medicare enrollees while reducing the burden of health care costs. We are focused on efficient operations, streamlined processes and minimal waste in order to provide the most affordable services and the most enhanced benefits to our members.

ABOUT THE JOB

Metro Patient  Care Medicare Health Plan is seeking friendly, energetic, dedicated individuals to provide exceptional customer service and support to members and providers over the phone, dealing with requests both routine in nature and some that require extensive research.

To be a good fit for this opportunity you will have:

- Strong communication skills, both written and oral.
- Professional telephone speaking voice.
- Strong customer focus, pleasant, patient and friendly attitude.
- Exceptional listening skills and conflict resolution abilities. Including the ability to handle
difficult customers effectively.
- The ability to learn new skills, knowledge and systems quickly.
- The ability to multi-task, prioritize work and manage time.
- Good data entry skills and working experience with Microsoft Office.

Essential functions of the job:

- Handling inbound and outbound calls efficiently, professionally and with a courteous, friendly
manner in a call center environment. This includes responding to customer calls and
written correspondences, including health plan benefit and eligibility information, enrollment and
application processes, billing and payment issues, physician assignments, authorization for
treatment, prescription inquiries.
- Conduct outbound calls to members and providers as determined by Management.
- Member and provider mailings.
- Other duties and projects as assigned by Management.

Additional Requirements:

- MUST be flexible-we are looking for Full-time & Part-time candidates, day, evening, shifts with
some weekend shifts required. Part-time positions could possibly lead to a Full-time position.
- MUST be available to start employment immediately.
- Constantly meet established productivity, schedule adherence, and quality standards.
- A high school diploma; an associate's degree is preferred.
- NO EXPERIENCE REQUIRED WILL TRAIN MOTIVATED PERSON  JUST BE RELIABLE AND VERY HARD WORKER.

Benefits:

At  Metro Patient Care, we value our team members like we value our members! Every team member has the opportunity to advance in both their department and company. Some of the benefits of working at Metro patient Care include:

- Rapid advancement opportunities.
- Generous yearly bonuses.
- Casual working environment.
- Paid time off (Full-time employees)
- Medical & Dental benefits available after 30 day trial period (Full-time employees).
- Access to a casual cafe located in our building complex.

SALARY: $20-$24.00PER HOUR

If you are a proactive person with a strong customer service focus, take pride and ownership in your contribution, and want to be part of a growing organization, this could be your next long term role.

Please submit a cover letter that includes your salary history or desired pay, and a copy of your resume for consideration. We look forward to hearing from you!

Pre-employment background check required.

Golden State Medicare Health Plan is an equal opportunity employer.